Frequently Asked Questions

If you ship to a physical (street) address within the contiguous 48 States, we offer $7.99 Standard shipping . If you ship to a PO Box, USPS shipping rates will apply.

Yes, we do! Place the items in your cart and click on secure checkout. Click on the blue link on the right side of the page to estimate shipping. Then enter your postal code and country. Customs fees that may be assessed in the destination country are not included in our shipping costs and vary according to the inbound country regulations.

Yes, we do! Postal Service, APO, DPO, and FPO shipping rates apply (price shipping for military). The US Postal Service will deliver to the Military Post Office, which then delivers the package to the Military location.

Yes, we do! Our flagship store is located in Omaha, Nebraska, and our second brick-and-mortar store is located in Overland Park in the Kansas City, Kansas area. If your zip code is near either of our stores, a ship-to-store option will show up on the check-out page. There is no shipping charge to pick up an order in one of our stores, although sales tax is calculated for those locations.

When you get to the shipping method section during checkout it will provide you with a list of different shipping options available to you, depending on the address you provided

We ship to international destinations using USPS Priority International and USPS Express International. These costs are based on the weight and the size of the box. Some countries limit the dimensions of incoming packages so there may be items we cannot ship.

Another important note to keep in mind is that orders being shipped out of the U.S. may be subject to taxes, customs duties, and other fees upon arrival at the destination country, for which the recipient is responsible.

If an item is on backorder, it will be marked as such in your cart during checkout. Backordered items do not split out automatically. If you wish to split the order so the rest of your order ships sooner, please call our Customer Care staff toll-free at 1-800-590-5987 and they can split your order for you.

As long as you place one single order shipping to one address, you will not be charged extra shipping for a split order.

Most of our orders ship within 24 hours! Depending on the time of year, some orders ship within a couple hours!

Yes! Currency will be in US dollars, and conversion rates may apply (please check with your credit card company, or payment company).

We accept Visa, MasterCard, Discover, and American Express credit cards and gift cards, debit cards, Paypal, and Amazon Payments.

Amazon Prime member benefits do not apply to orders placed directly through Fat Brain Toys. However, we do offer standard shipping of $7.99 (see shipping FAQ).

Yes! You will see either a little lock in the corner next to our URL, or the HTTPS that designates that our site is secure, depending on what type of browser you are using.

Please call our Customer Care staff toll-free at 1-800-590-5987 and they can look up the balance for you.

Yes, we do! You can email purchase orders to po@fatbraintoys.com Schools, government institutions, and businesses can see more about using a purchase order by clicking here.

We charge when we ship, although you may see an Authorization on your credit or debit card after you make the purchase. This is our system checking to make sure funds are available for your purchase.

Since we only charge when we physically ship an item, if you had any items that were backordered, you will see a separate charge when those items ship.

You can if you are fast enough! Since we process orders quickly (most ship within 24 hours or much, much sooner!), you will need to call our Customer Care staff toll-free at1-800-590-5987, or use Live Chat online, so staff can check the real-time status of your order and let you know if it can be canceled.

You can if you are fast enough! Since we process orders quickly (most ship within 24 hours or much, much sooner!), you will need to call our Customer Care staff toll-free at 1-800-590-5987, or use Live Chat online, so staff can check the real-time status of your order and let you know if any items can be added or removed from your order.

That means that it is out of stock, but that we are expecting it to be back in-stock soon. You can call our Customer Care staff toll-free at 1-800-590-5987 to have them check when we are expecting to receive that item, or to split your order. Backordered items are not automatically split out, but Customer Care can split the order for you. (You will not be charged extra shipping for splitting the order.)

International customers (except customers in Canada, who can use the toll-free number) can call our local number (402-779-3181) by adding the country code. International call rates apply.

Our office is available to take calls until 5:00 P.M. CST.

Simply create a Member Account and you are automatically enrolled in the Member Rewards program.

You’ll earn points every time you shop! 3% of every purchase becomes Rewards Points.

For every point, we’ll give you $1 to use toward your next purchase. The more points you earn, the more rewards you get.

Want to track your point progress? Just log in to your account and click on Rewards tab.

Nope! As long as you keep your account, your points are safe.

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